Privacy Policy
At Scent Shop (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
1. Personal Information
Personal information refers to any information that identifies you or could reasonably identify you, including but not limited to:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party providers)
2. How We Collect Personal Information
We may collect your personal information in the following ways:
- When you create an account on our website
- When you place an order
- When you subscribe to our newsletter
- When you contact us via forms or email
- When you interact with our social media pages
- Through cookies and tracking technologies (e.g., Shopify analytics, Meta Pixel, Google Analytics)
3. How We Use Your Personal Information
We use your personal information for purposes including:
- Processing and delivering your orders
- Providing customer support
- Managing your account
- Improving our website and user experience
- Sending order updates and service communications
- Sending marketing emails (only if you opt-in)
- Personalising advertisements and promotions
4. Sharing Your Personal Information
We may share your information with trusted third parties, including:
- Shipping and logistics providers (e.g., Australia Post, courier services)
- Payment gateways (e.g., Shopify Payments, Apple Pay, Google Pay, PayPal, Afterpay)
- Marketing and analytics platforms (e.g., Meta, Google)
- IT and customer service providers
All third parties are required to handle your data securely and only for specified purposes.
5. Data Security
We take reasonable steps to protect your personal information, including:
- Secure Shopify-hosted infrastructure
- SSL encryption for transactions
- Restricted access to personal data
- Regular monitoring for vulnerabilities
However, no method of transmission over the internet is 100% secure.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve site functionality
- Analyse traffic and performance
- Personalise your shopping experience
- Deliver relevant ads
You can control or disable cookies through your browser settings.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data (where legally applicable)
- Opt out of marketing communications at any time
To make a request, please contact us at:
📧 hello@scentshop.com.au
8. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
11. Governing Law
This Privacy Policy is governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts.
Disclaimer
While we strive to keep this Privacy Policy accurate and up to date, we reserve the right to make changes at any time without prior notice.